Official Privacy Policy

Long88 Privacy Policy – Malaysian User Data Protection

Long88 respects the privacy of every user. This page clearly explains how your personal information is collected, used, stored, and protected – so you can play with confidence and peace of mind.

Updated: January 2026 Malaysia SSL 256-bit
High-Level Data Encryption

All data you submit to the long88 platform is protected with SSL 256-bit encryption – the same security standard used by leading banking institutions in Malaysia.

Your Data Is Never Sold

Long88 never sells, rents, or shares users' personal information with advertisers or third parties without your explicit consent.

Privacy Controls in Your Hands

You have the right to access, correct, download, or request deletion of your personal data at any time through the long88 support team.

No Unauthorised Tracking

Long88 uses cookies and tracking technologies solely to improve the user experience. You can manage your cookie preferences at any time.

Malaysian Legal Compliance

The long88 Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) to ensure your privacy rights are fully protected under the law.

24/7 Privacy Support

Have questions about your data? The long88 support team is available 24 hours via live chat, WhatsApp, and Telegram.

Important Note: This Privacy Policy outlines long88's commitment to protecting your personal information. By using the long88 platform, you agree to the practices described in this policy. Please read it carefully and contact us if you have any questions.

1. Introduction & Scope of Privacy Policy

Long88 ("we", "our platform") respects the privacy of every individual who uses our services. This Privacy Policy explains how we collect, process, store, and protect your personal information when you use the long88 platform at long88.onl.

This policy applies to all long88 platform users, including visitors browsing our website without registering, registered users, and active members. It covers all access channels, including web browsers on desktop and mobile devices.

Long88 operates in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia. We take our responsibilities seriously as a accountable data processor and continually strive to maintain your trust in how we handle your data.

Compliance with PDPA 2010 Applicable to all users Updated periodically

2. Types of Personal Data Collected

Long88 collects your personal information through several different methods depending on how you interact with our platform. The types of data we collect are as follows:

Data Category Example Information Requirements
Personal Identity Full name, date of birth, MyKad number Mandatory (KYC)
Contact Information Email, phone number, address Mandatory
Financial Information Bank account number, e-wallet Mandatory (transaction)
Usage Data Activity logs, game history, login timestamps Automatic
Technical Data IP address, browser type, device Automatic
Communications Support chat records, email Where applicable

We only collect data that is strictly necessary for the stated purposes. You are not required to provide data marked as optional, however some platform features may not be available without that information.

3. How We Use Your Data

The data we collect is used for the following legitimate and transparent purposes:

  • Account Management: Create, verify, and manage your user account, including the mandatory KYC process.
  • Transaction Processing: Process deposits, withdrawals, and all financial transactions securely and accurately.
  • Platform Security: Detect and prevent fraud, money laundering, and unauthorised access to your account.
  • Service Improvement: Analyse usage patterns to improve the long88 platform experience and features.
  • Service Communications: Send important notifications relating to your account, transactions, promotions, and system updates.
  • Legal Compliance: Fulfil the reporting and audit obligations required under Malaysian law.
  • Customer Support: Provide relevant and accurate assistance whenever you contact our support team.

long88 does not use your data for any third-party marketing purposes without your explicit consent. You may withdraw consent for marketing communications at any time.

4. Data Sharing & Disclosure

Long88 does not sell or rent your personal data to any third party. However, there are limited situations where we may need to share your information:

  • Trusted Service Providers: Technology providers, payment processors, and gaming platforms that partner with long88 are bound by strict confidentiality agreements. They may only use your data for the specified purposes.
  • Legal Requirements: If required by a court order, regulatory directive, or valid Malaysian legal obligation, long88 may be required to disclose certain information to the relevant authorities.
  • Fraud Prevention: In cases of suspected fraud or serious security threats, long88 may share necessary information with law enforcement agencies.
  • Business Transfer: In the event of a company merger or acquisition, user data may be transferred — however, users will be notified in advance and the existing privacy policy will continue to apply.

In all instances of data sharing, long88 ensures that the receiving parties maintain data protection standards equivalent to or higher than our own.

5. Data Security Measures

Long88 invests seriously in security infrastructure to ensure your data is always protected. The security measures we employ include:

  • 256-bit SSL Encryption: All data transmitted between your browser and long88 servers is encrypted using the latest TLS protocol.
  • Two-Factor Authentication (2FA): An additional security layer is available to protect your account from unauthorised access.
  • 24/7 Monitoring: Our automated monitoring system detects suspicious activity in real time and takes immediate action when required.
  • Internal Access Controls: Only authorised personnel may access user data, and every access is logged for audit purposes.
  • Regular Security Testing: The long88 platform undergoes regular penetration testing and security audits conducted by independent third parties.

While we take all reasonable precautions, no system is 100% secure. We encourage you to help protect your account by using a strong password and keeping your login credentials confidential.

SSL 256-bit 2FA Available 24/7 Monitoring Regular Audits

6. Cookies & Tracking Technologies

Long88 uses cookies and similar tracking technologies to enhance your experience on the platform. The types of cookies we use are as follows:

  • Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform usability.
  • Performance Cookies: Collect information on how users interact with our platform to help us improve the overall experience.
  • Functional Cookies: Remember your preferences such as language and display settings so you do not need to reset them on every visit.
  • Analytics Cookies: Used to understand aggregate traffic and usage patterns for product improvement purposes.

You can manage or block cookies through your browser settings at any time. Please note that blocking certain cookies may affect the functionality of some long88 platform features.

7. Data Retention Period

Long88 retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with legal requirements. In general:

  • Active Account Data: Retained for the duration your account is active, plus 7 years after account closure for legal compliance purposes.
  • Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's Companies Act and anti-money laundering regulations.
  • Security Logs: Retained for 2 years for security incident investigation purposes if applicable.
  • Customer Support Records: Retained for 3 years after the last interaction.
  • Marketing Data: Retained until you withdraw consent or request deletion.

Once the retention period expires, data will be securely deleted or anonymised using industry-standard methods.

8. User Rights Over Personal Data

As a long88 user in Malaysia, you have the following rights under PDPA 2010:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete data.

Right to Erasure

You may request deletion of your data in certain situations, subject to our legal obligations.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restrict Processing

You may request that we restrict the processing of your data under certain circumstances.

To exercise any of the above rights, please contact the long88 support team via live chat or email. We will process your request within 14 business days.

9. Children's & Vulnerable Persons' Privacy

Long88 is an online entertainment platform intended solely for individuals aged 18 years and above. We do not intentionally collect, process, or store any personal information from minors.

If we discover that a minor has registered an account on our platform, we will:

  • Suspend the account in question immediately.
  • Delete all related personal data as soon as possible.
  • Refund any deposits made, subject to investigation.

If you believe your child or a minor has registered on long88, please contact us immediately via live chat so that action can be taken without delay.

10. Amendments to the Privacy Policy

Long88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or platform improvements.

When material amendments are made, we will:

  • Display a clear notice on the home page and the Privacy Policy page.
  • Send email notifications to all registered users.
  • Display the latest "Updated" date at the top of this page.

It is your responsibility to review this page periodically. Continued use of the long88 platform after any amendments are published will be considered your acceptance of the updated Privacy Policy.

We are committed to being fully transparent about every change we make. Any amendment involving a fundamental change in how we handle your data will be communicated with at least 30 days' notice before it takes effect.

11. Contact Us for Privacy Inquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

  • Live Chat: Available 24 hours a day, 7 days a week on the long88 platform.
  • Email: [email protected] – we will respond within 1–2 business days.
  • Telegram & WhatsApp: Via the contact buttons available on the platform.

For formal complaints regarding personal data protection that cannot be resolved through our support team, you have the right to submit a complaint to Department of Personal Data Protection Malaysia (JPDP) through their official channels.

All privacy-related inquiries and data access requests will be processed within 14 working days from the date of receipt of the complete request.

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Your Data Is Safe with long88

We protect your privacy with the latest encryption technology. Register today and enjoy online entertainment that is safe, fair, and fully trusted.

By registering, you agree to the Terms and Conditions and the long88 Privacy Policy.

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